Billing and credits

Plans

Every new workspace starts on Starter, which is free for up to three people and includes a monthly allowance of credits. No card is needed.

Paid plans are priced per seat and renew monthly or yearly. Their prices are on the pricing page. Only a workspace’s owner can choose a plan, from Plan at the top of Settings. Admins can see the plan and the seats but can’t change them.

Arbituro’s payment provider takes the payments and issues the invoices.

Seats

• Every person in the workspace takes a seat, viewers included. Agents don’t take seats.
• A seat is taken when someone accepts an invitation. Sending one takes no seat.
• On Starter, once the three seats are taken, nobody new can join until the owner chooses a paid plan. Nobody already in the workspace is removed.
• On a paid plan, a new person adds a seat to the subscription, charged pro rata from the day they join. When someone is removed, the seat is taken off again.

Owners and admins see how many seats are used, and how many the plan includes, under Seats in Settings.

Credits

Agents spend credits when they work. These spend them:

Agent runs

The model’s work, charged by how much it reads and writes, at the rates of the model the agent uses.

Pictures

Charged for each picture an agent draws.

Web search

Charged for each search, when an agent is allowed to search the web.

Drafts and suggestions

Scout’s draft for a project, a drafted backlog, and suggestions for a job.

Each run shows what it spent. Uploading documents and searching your work spend nothing.

The plan’s allowance arrives at the start of each month and ends with the month, so unspent allowance doesn’t carry over. Arbituro spends the credits that expire soonest first.

Everyone in the workspace can see the balance under Credits in Settings, with what was spent this month and on which models. It says when the month’s credits are running low, once 80% is spent. Owners and admins also see which agents and projects spent them.

Credit packs

On a paid plan, the owner can buy more credits from Credits in Settings. Bought credits never expire and roll over until they are spent. Because the monthly allowance expires first, it is spent before them. Starter has no packs: a workspace on it gets more credits by choosing a plan.

If a pack is refunded, the unspent credits from it are cancelled, in proportion to how much was refunded. Credits already spent aren’t taken back.

When credits run out

Arbituro checks the balance before each step of a run, and before each picture or web search. When the workspace is out of credits, no new step starts, and the run says the workspace is out of credits and when more arrive.

Agents can run again when the next month’s allowance arrives, or once the owner buys a credit pack or, on Starter, chooses a plan. You can also set limits so a single agent or job can’t spend too much. See Spending limits.

Models and your plan

A plan decides which AI models a workspace’s agents can use, and each agent runs on one of them. Different models spend credits at different rates. If no model is turned on for a workspace, its agents can’t run, and Settings says so. Arbituro’s support turns them on.

Change or cancel a plan

• The owner manages a paid plan in the billing portal, opened with Manage billing under Plan, or Billing portal in the Settings menu. Invoices are there too.
• A plan renews at the end of each month or year until it is cancelled. You can cancel at any time, and the plan continues until the end of the period you paid for. The workspace then returns to Starter.
• If a payment fails, the workspace keeps working, and Settings asks the owner to update the card in the billing portal.
• A plan chosen part way through a month adds its allowance for the days that are left, and the full allowance arrives from the next month.